These Terms and Conditions set out the rights and obligations of Storage Accord (“we”, “us”, or “our”) and the Customer (“you” or “your”). These Terms and Conditions may only be amended or varied by prior written agreement between both parties.
Storage Accord does not provide insurance cover in respect of your goods unless expressly agreed in writing. You are therefore advised to consider arranging separate insurance cover to protect your belongings during removal, transit, and storage.
Your attention is particularly drawn to Clause 9, which explains the extent of our liability for loss of or damage to your goods.
2.1 Unless otherwise stated, our quotation is exclusive of VAT, customs duties, inspections, permits, licences, taxes, parking charges, congestion charges, tolls, or any other fees payable to statutory authorities or third parties. Any such charges shall be payable by you in addition to the quoted price.
2.2 We reserve the right to amend the price stated in our quotation where circumstances arise that were not reasonably foreseeable at the time the quotation was prepared. Any such amendments will be confirmed in writing and may include, but are not limited to, the following circumstances:
2.2.1 Where the work is not carried out or completed within three months of the date of the quotation.
2.2.2 Increased costs arising from changes in taxation, fuel costs, freight charges, currency fluctuations, or other operating expenses beyond our reasonable control.
2.2.3 Where collection or delivery is required above the ground floor or first floor, and this was not disclosed when the quotation was prepared.
2.2.4 Where additional services are requested by you after the quotation has been issued.
2.2.5 Where work is required outside our normal business hours of 8:00 am to 6:00 pm at your request.
2.2.6 Where we are required to provide services not included within the original quotation, including the removal, transportation, packing, unpacking, or storage of additional goods.
2.2.7 Where access to the collection or delivery address is restricted, inadequate, unsuitable, unsafe, or otherwise prevents the efficient completion of the work.
2.2.8 Where parking permits, suspensions, tolls, congestion charges, or other access-related costs are incurred.
2.2.9 Where delays, interruptions, or events beyond our reasonable control increase the time, labour, equipment, or resources required to complete the work.
2.3 Our quotation does not constitute a binding contract. A contract shall only come into existence once we have provided written confirmation that we are able to undertake the removal or storage services on the requested date. Upon receipt of your acceptance of our quotation, we will issue written confirmation and the contract shall then be governed by these Terms and Conditions.
3.1 Unless otherwise agreed in writing, the following services are not included within our quotation:
3.1.1 The dismantling, assembly, or reassembly of furniture, units, wardrobes, beds, or flat-pack items.
3.1.2 The disconnection, reconnection, dismantling, or reassembly of appliances, fixtures, fittings, equipment, plumbing, gas installations, or electrical systems.
3.1.3 The removal, lifting, or reinstatement of fitted carpets, flooring, or other floor coverings.
3.1.4 The movement of any item which our employees reasonably believe cannot be moved safely due to its size, weight, condition, location, or any health and safety concerns.
3.2 Where any of the above services are required, separate arrangements should be made in advance, and additional charges may apply.
4.1 You must:
4.1.1 Declare in writing the value of the goods being removed and/or stored, unless you elect for our liability to be limited in accordance with Clause 9.1.
4.1.2 Obtain, at your own expense, all permissions, consents, licences, permits, customs documentation, or approvals required for the removal, transportation, export, import, or storage of your goods.
4.1.3 Be present, either personally or through an authorised representative, during the collection and delivery of your goods.
4.1.4 Ensure that all appliances, equipment, and electronic devices are properly prepared, secured, and stabilised prior to removal.
4.1.5 Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and verify that all goods intended for removal are collected.
4.1.6 Provide suitable protection for any goods left unattended or within vacant or unoccupied premises.
4.1.7 Ensure that refrigerators, freezers, and similar appliances are emptied, defrosted, and cleaned prior to collection.
4.2 You must provide Storage Accord with accurate and up-to-date contact details throughout the removal, transit, and storage process until final delivery has been completed.
4.3 Storage Accord shall not be liable for any loss, damage, delay, cost, or additional expense arising from your failure to comply with your obligations under this agreement, except where such loss or damage results directly from our negligence or breach of contract.
5.1 You confirm that the goods being removed or stored are your property, or that you have obtained the authority of the owner to enter into this agreement in relation to the removal, transportation, and storage of those goods.
5.2 You agree to indemnify and keep Storage Accord fully indemnified against any claims, liabilities, losses, damages, costs, expenses, or legal proceedings arising as a result of any breach of Clause 5.1.
6.1 Unless expressly agreed in writing by a director of Storage Accord, the following items are excluded from this agreement and must not be submitted for removal, transportation, or storage:
6.1.1 Prohibited, illegal, stolen, hazardous, dangerous, damaging, flammable, toxic, explosive, or combustible goods, including drugs, gas cylinders, aerosols, paints, fireworks, firearms, ammunition, and similar materials.
6.1.2 Jewellery, watches, precious stones, precious metals, antiques, collectables, money, cash, securities, deeds, bonds, certificates, passports, stamps, coins, or goods of a similar nature.
6.1.3 Goods that are likely to attract vermin, pests, insects, or cause infestation, contamination, odours, or damage to other stored items.
6.1.4 Perishable goods, refrigerated or frozen food and drink, or any items requiring temperature-controlled storage conditions.
6.1.5 Animals, birds, fish, reptiles, insects, or any other living creatures.
6.1.6 Goods requiring a licence, permit, governmental approval, or regulatory consent for transportation, import, export, or storage.
6.2 Where Storage Accord agrees to remove or store any such goods, we shall not accept liability for any loss of or damage to those items unless such loss or damage results directly from our negligence or breach of contract.
6.3 If prohibited or excluded goods are submitted without our prior knowledge or written approval, we reserve the right to refuse transportation or storage, require their immediate collection, or take such action as may be necessary to comply with legal, regulatory, or safety obligations.
6.4 You shall be responsible for all additional charges, expenses, losses, damages, liabilities, and costs incurred by Storage Accord as a result of the presence of prohibited or excluded goods.
7.1 If this agreement is postponed or cancelled, Storage Accord reserves the right to charge you depending on the amount of notice provided before the removal is due to commence. Our charges are as follows:
7.1.1 More than 7 working days prior to the removal date – no charge.
7.1.2 Between 3 and 7 working days inclusive before the removal is due to commence – not more than 50% of the removal charge.
7.1.3 Less than 3 working days before the removal is due to commence – the full removal charge.
7.2 For the purposes of this clause, working days shall mean Monday to Friday excluding Public and Bank Holidays in England and Wales.
7.3 Any request for postponement or cancellation must be submitted in writing and shall not be effective until acknowledged by Storage Accord.
8.1 You must pay our charges so that cleared funds are received before the commencement of the removal unless otherwise agreed in writing.
8.2 You must not withhold, deduct, or set off any part of the agreed charges without our prior written consent.
8.3 Storage Accord reserves the right to charge interest on any overdue amounts at a rate permitted by applicable law.
8.4 Any variation to our payment terms must be agreed in writing in advance by Storage Accord.
9.1 Our liability for negligence, breach of contract, or any other legal liability in relation to your goods shall be limited to the value declared by you under Clause 4.1.1 or the maximum liability stated within our quotation, whichever is the lower. If no value is declared, or if you elect not to declare a value, our liability shall be limited to £50 per item. For the purposes of this clause, an item shall mean any individual article, suite, pair, set, package, carton, case, container, or similar unit.
9.2 We shall not be liable on a “new for old” basis in respect of any lost or damaged goods.
9.3 We shall not be liable to the extent that any loss or damage is caused or contributed to by moving goods in accordance with your express instructions against our advice, where such instructions are likely to result in damage.
9.4 You must notify us as soon as reasonably practicable of any damage caused to your property or premises other than the goods submitted for removal and/or storage.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be excluded or limited.
10.1 We shall not be liable for:
10.1.1 Loss of or damage to cars, motor vehicles, boats, caravans, trailers, or similar vehicles unless specifically agreed by us in writing and transported or stored as part of the removal contract.
10.1.2 Electrical or mechanical failure unless shown to have been caused directly by physical external damage occurring during transit or storage.
10.1.3 Breakage, scratching, denting, chipping, staining, or tearing of items packed by you, including suitcases, trunks, cartons, and similar containers, unless such damage is directly attributable to our negligence.
10.1.4 Loss of or damage occurring prior to collection by us or after delivery has been completed by us.
10.1.5 Loss of or damage to jewellery, watches, precious stones, precious metals, money, deeds, bonds, securities, stamps, or similar valuables unless previously declared and accepted by us in writing.
10.1.6 Loss of or damage caused by wear and tear, gradual deterioration, warping, shrinkage, corrosion, moths, vermin, infestation, or any inherent defect in the goods.
10.1.7 Any indirect, consequential, financial, or economic loss arising from the loss of or damage to your goods.
10.1.8 Loss of or damage to refrigerated or frozen food and drink, plants, house plants, perishable goods, or goods requiring controlled environmental conditions.
10.1.9 Prohibited, dangerous, hazardous, explosive, illegal, or excluded goods referred to in Clause 6.
10.1.10 Animals, birds, fish, reptiles, insects, or any other living creatures.
10.1.11 Unexplained or mysterious disappearance of goods unless there is clear evidence that the loss resulted directly from the actions of Storage Accord, its employees, or authorised subcontractors.
10.2 None of our employees, agents, or subcontractors shall incur any separate personal liability to you.
10.3 If the value of your goods in storage exceeds the value declared by you, any settlement may be reduced proportionately to reflect the difference between the declared value and the actual value of the goods.
10.4 Our liability shall be limited to the reasonable cost of repair or replacement of the affected item, whichever is lower, and no claim shall be accepted for any reduction in value following repair.
10.5 Where any item forms part of a pair, set, suite, collection, or matching group, our liability shall be limited to the value of the individual item lost or damaged and shall not extend to the value of the complete set.
11.1 Unless specifically agreed in writing, all collection and delivery times are estimates only.
11.2 Where a specific timetable has been agreed in writing, and a delay occurs due solely to our negligence, we shall reimburse any reasonable and demonstrable expenses directly resulting from our failure to comply with that timetable.
11.3 If, through no fault of Storage Accord, we are unable to deliver your goods and they must be placed into storage, any resulting storage charges, handling charges, and redelivery costs shall be payable by you.
12.1 You must notify Storage Accord in writing of any loss of or damage to your goods within 7 days of collection by you or delivery by us to the destination address unless we agree in writing to an extension of this period.
12.2 If you fail to notify us within the time period specified in Clause 12.1, we shall not be liable for any such loss or damage.
12.3 Any claim submitted must be supported by such evidence as we may reasonably require, including photographs, receipts, valuations, inventories, or repair estimates.
13.1 Storage Accord shall have the right to withhold and/or ultimately dispose of some or all of your goods until all charges and any other sums due under this agreement, or any other agreement between you and Storage Accord, have been paid in full.
13.2 Such charges may include any costs, expenses, duties, taxes, fees, or disbursements paid by Storage Accord on your behalf.
13.3 Whilst we retain possession of your goods, you shall remain liable for all storage charges and any additional costs incurred as a result of our exercising our rights under this clause.
13.4 If any charges remain unpaid for a reasonable period, Storage Accord reserves the right to sell, dispose of, or otherwise deal with the goods in such manner as we reasonably consider appropriate in order to recover any outstanding sums due.
13.5 Any proceeds received from the sale or disposal of the goods may be applied towards the outstanding charges, costs, and expenses incurred by Storage Accord.
14.1 Storage Accord reserves the right to subcontract all or any part of the services provided under this agreement.
14.2 Where any part of the services is subcontracted, these Terms and Conditions shall continue to apply in full, and Storage Accord shall remain responsible for the performance of the services in accordance with applicable law.
15.1 Storage charges shall be payable in accordance with the rates agreed between the parties at the commencement of the storage period.
15.2 Storage Accord reserves the right to amend its storage charges from time to time.
15.3 Where any change to storage charges is proposed, Storage Accord shall provide not less than three months’ written notice prior to the revised charges taking effect.
15.4 Continued storage of your goods following the effective date of any revised charges shall constitute acceptance of the new storage rates.
16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any dispute, claim, or matter arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17.1 These Terms and Conditions, together with our quotation, booking confirmation, and any written amendments agreed by both parties, constitute the entire agreement between Storage Accord and the Customer.
17.2 No statement, representation, promise, or understanding made orally or in writing prior to the formation of the contract shall form part of the agreement unless expressly incorporated within these Terms and Conditions or otherwise confirmed by us in writing.
17.3 You acknowledge that you have not relied upon any representation or statement made by Storage Accord other than those expressly set out within this agreement.
18.1 Storage Accord may terminate this agreement by providing three months’ written notice to you.
18.2 If you wish to terminate this agreement whilst your goods remain in storage, you must provide Storage Accord with not less than 10 working days’ written notice.
18.3 You shall remain liable for all storage charges, fees, and any other sums due up to and including the date on which the goods are released, collected, or delivered.
18.4 Storage Accord reserves the right to terminate this agreement immediately where you are in breach of these Terms and Conditions, fail to make payment when due, provide false or misleading information, or where continued performance of the agreement would be unlawful or impracticable.
18.5 Termination of this agreement shall not affect any rights, remedies, obligations, or liabilities accrued by either party prior to the date of termination.
