Privacy Policy

Introduction

Storage Accord (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, use our removal or storage services, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Storage Accord is a provider of removal, storage, transportation, and related services.

For the purposes of applicable data protection laws, Storage Accord is the Data Controller responsible for the personal information collected through our website and business operations.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

This may include:

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Collection and delivery addresses
  • Details relating to removal and storage requirements
  • Payment and billing information
  • Communications sent to us by email, telephone, or contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages viewed and time spent on the website
  • Referring website addresses

Marketing Information

Where consent has been provided, we may collect information relating to your marketing preferences and communication choices.

How We Use Your Information

We use personal information for the following purposes:

  • Providing quotations and estimates
  • Delivering removal and storage services
  • Managing customer accounts and bookings
  • Processing payments and invoices
  • Responding to enquiries and requests
  • Providing customer support
  • Improving our website and services
  • Monitoring website performance and security
  • Meeting legal and regulatory obligations
  • Sending service-related communications
  • Sending marketing communications where consent has been provided

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contractual Necessity

Where processing is necessary to provide our services or fulfil contractual obligations.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for the legitimate interests of Storage Accord, provided those interests do not override your rights and freedoms.

Consent

Where consent is required by law, including certain marketing communications and non-essential cookies.

Sharing Your Information

We may share personal information with:

  • Employees and authorised representatives of Storage Accord
  • Removal and storage subcontractors
  • Payment service providers
  • IT and website service providers
  • Professional advisers including accountants, solicitors, and insurers
  • Regulatory authorities, courts, law enforcement agencies, or government bodies where required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Storage and Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce contractual rights

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Marketing Communications

Where you have provided consent, we may send information regarding our services, promotions, and updates.

You may withdraw your consent or unsubscribe from marketing communications at any time by:

  • Following the unsubscribe instructions in communications
  • Contacting Storage Accord directly

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

For further information, please refer to our Cookie Policy.

Your Rights

Under UK data protection legislation, you may have the following rights:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You may request that we limit how your personal information is processed.

Right to Data Portability

You may request transfer of your personal information to another organisation where applicable.

Right to Object

You may object to certain forms of processing, including direct marketing.

Rights Relating to Automated Decision-Making

You have rights relating to automated decision-making and profiling where applicable.

To exercise any of these rights, please contact us using the details provided on our website.

Third-Party Websites

Our website may contain links to third-party websites. Storage Accord is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate consent, we will take steps to delete it.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Privacy Policy

Storage Accord reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, business practices, or technology.

Any changes will be published on this page, and the updated version will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your data protection rights, please contact Storage Accord using the contact information provided on our website.

Complaints

If you are dissatisfied with how Storage Accord processes your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

You may also contact us directly so that we can attempt to resolve your concerns in the first instance.